What does the free Nationwide Warranty cover?
The FREE Preferred Warranty provides the replacement of any missing natural or lab grown round diamonds (up to 0.20 ctw)
To maintain the validity of this warranty customers are required to bring their jewelry into their Preferred Jeweler of choice, every 6 months to be fully serviced, inspected and updated on the Preferred Dashboard.
Every service visit will be recorded in the Preferred Jewelers International™ database to document and maintain the life and journey of your guests special jewelry item.
A Preferred Jeweler will, at no charge cover;
Re-Tipping of prongs when possible, inspection of channels and setting work.
Re-sizing when possible.
Tightening of stones when possible.
Re-finishing and polishing.*
Repair of loose earring backs when possible.
Replacement of a lab grown or natural round diamond up to .20ctw. (excluding fancy cut or color diamonds)
FREE Lifetime Maintenance.
DETAILED DEFINITIONS OF COVERAGE:
1) RE-TIPPING OF PRONGS*, INSPECTION OF CHANNELS AND SETTING WORK:
Thorough inspection of all prongs, channel and setting work to assure none of the stones move in any way.
When possible, re-tipping is the process of adding small amounts of metal to the tip of each prong. Stones do not have to be removed.
*In the instances where Rhodium is required, a charge MAY be incurred.
This is at the sole discretion of the Preferred Jeweler.
2) RE-SIZING: (Excluding Eternity Bands and Invisible Settings)
After the initial sizing of your ring at purchase, when possible, a Preferred Jeweler will provide lifetime re-sizing of a customer’s ring. Please note that some rings are not resizable, especially if there is a large size difference, a specialty design or there is micro pave. Changing the size of a ring with micro pave is never recommended. If you try and re-size this type of ring it will be unrepairable as the stones will loosen and the integrity of the ring will never be the same.
3) TIGHTENING OF STONES:
Preferred recommends and requires that you come in to your Preferred retailer to have your items inspected every 6 months so that we can check for any loose stones and perform the necessary repairs.
4) REFINISHING AND POLISHING*:
Any scratches and or scuffs will be polished. Some finishes can’t be restored especially specialty designer finishes. Steam, ultrasonic cleaning and polishing machines are used to bring your jewelry to pristine condition.
*In the instances where Rhodium is required, a charge MAY be incurred. This is at the sole discretion of the Preferred Jeweler.
5) LOOSE EARRING BACKS:
Your earring backs will be repaired if they are no longer secure.
6) PREFERRED JEWELERS will replace a natural or lab grown round diamond up to .20ctw at no additional charge to consumer. (Excluding Fancy Color and Cut Diamonds)
7) FREE LIFETIME MAINTENANCE:
To keep your warranty valid, you are required to visit your Preferred Jeweler every 6 months to have your items inspected and maintained. Your visit will be notated in the Preferred website data base. The customer and retailer will be notified by email 30 days before and again 14 days before “due date” inspection. Please ensure that we have a valid email address on file. Should there be a lapse in time and warranty has become invalid the retailer may then charge the customer to bring the item back into warrantable condition and then reinstate the warranty.
NOTE: The item must be in perfect NEW or Like New condition to be eligible for the Preferred Warranty Program. Criteria for issuing a warranty may vary by retailer. Retailer has the option to apply for a RA Number and have the item sent in to the Preferred Facilitator “True Romance” to implement service covered under the Preferred Nationwide Warranty.
*For assistance please contact the Preferred Office at 888-998-8874
Where can I have my jewelry serviced if I move?
Moving? Just click on the tab titled Nationwide Presence on our website to locate the nearest Preferred retailer in your new town. They will be happy to help you maintain the beauty and longevity of your jewelry.
What happens if I move to a new location with no Preferred Jeweler near me?
If you happen to move to a new location where there is not yet a Preferred Jeweler, please contact Preferred Headquarters so we can advise you on how to proceed.
What happens if I lose a diamond?
The Nationwide Warranty covers the replacement of any missing diamonds up to 0.20 ctw. If you lose a diamond, take your jewelry into the nearest Preferred Jeweler. They will be able to track the item in our system to see where it was originally purchased and the proper steps will be taken in order to assure that your jewelry is repaired.
If a ring has withstood major duress, for example if it has been slammed in a door, is it still eligible for free repairs under the warranty?
Any kind of accidental damage to a consumers jewelry would not be covered under the Preferred Warranty... the warranty states clearly what we cover and hence the requirement for the semi annual inspection to keep their jewelry item in warrantable condition. If this should occur the retailer has the option to charge the customer to get their jewelry back in warrantable condition and then reinstate the warranty. As a Preferred Jeweler you can offer an upgrade your guest to the Preferred Platinum Program for a 1x fee or Gem Shield Jewelry Insurance with special rates for Preferred Members to protect your clients special purchases.
Is there a range of issues (besides gemstones) that the warranty does not cover? If a ring is still under warranty, is there ever a repair charge on the ring?
The retailer has the option to decide this pending on the circumstances. Following our guide lines, what is listed above is what the warranty covers. Free Lifetime Maintenance for normal wear and tear on an item. (Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging.) On a complicated piece where resizing could be a large endeavor, the retailer should choose wisely before putting the warranty in place or create a comment in the comment box stating any special circumstances and or agreements with the customer. There is a disclaimer in case you get into a challenging situation with a consumer coming to you that has purchased from another location. It states... "Criteria for issuing a warranty may vary by retailer." In this case you could generate an RA (return authorization) number and send the item to True Romance for repairs. You also have access to Preferred Headquarters to help you navigate through any unusual situations.
Can't find your warranty card?
Call Preferred Headquarters! There we can access your information on our system just by giving us your name.