What if the customer is moving and they don't have time to wait for their item to be repaired and put back in pristine "like-new" condition so it is eligible for the Preferred Warranty?

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Again... there could be a lot of variables happening here and we would love to help you make the right decision.
 

• You could direct your guests to their new Preferred Retailer to have their item repaired and registered there.
   

• You could call Preferred Headquarters so we can be an extension of your customer service and inform the new retailer of their upcoming visit.
   

• You could also call the new retailer directly to work it out with them so your guests feel the love and experience the trust and assurance of YOU being an elite member of the Preferred Network.

 

What if a customer goes out of the Preferred Network for work on their item?

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Here's another instance where there could be a lot of variables happening. Normally this would void their warranty. That being said, if you feel the work done has not compromised the item's stability then you can charge them, if necessary, for the work needed and then reinstate their warranty by updating them on the Preferred Dashboard.

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What if I don't want to do a repair or issue a warranty on an older item?
 

• We will not dictate to you what to put the Warranty on. There is a clause on the warranty brochure that states "Criteria for issuing a warranty may vary by retailer."
   

• If you have a guest come into your store with a warranty on a much older item and you feel the work needed is not what the warranty covers... please call Preferred Headquarters.
   

• If the item is in perfect condition and the warranty is valid but you still don't want to do the maintenance, you always have the option to apply for an RA number and send it in to True Romance for the inspection.

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Is there ever an instance when the warranty will be voided?
 

• A warranty can only be deleted or voided if the Retailer who registered the warranty or the customer requests it to be deleted. If a customer calls Preferred Headquarters with this request, we would contact the retailer before voiding or deleting any warranty.
   

• If a warranty has lapsed and the item is need of repair, you then have the option to charge the customer to bring it back into "like-new" condition and then reinstate the warranty by updating it on the Preferred Dashboard. We let you make the decision of charging the customer depending on the circumstances of that particular item, repairs necessary and the customer situation.
   

• If you are just not sure what to do, you can always call Preferred Headquarters. We are always available to help you with anything you may need. Sometimes the item may need to go back to the manufacturer. We can assist you with these circumstances as well.
   

• If the guest is only a little bit late and the item is in good condition, you can complete the maintenance and inspection and then update the warranty so it remains valid and in good standing.
   

Anytime you update a warranty on the Preferred Dashboard it will then reinstate the warranty and enable the next email reminders to be in place 6 months from the day you enter the inspection update. You and your customer as well as whoever is logged into the Dashboard will receive an email reminder 30 days before and again 14 days before the Inspection Due Date.

What if a customer comes back in way before their inspection due date?

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That's GREAT! The more they walk through your doors the better! As we stated before... Anytime you update a warranty on the Preferred Dashboard, it will then reinstate the warranty and enable the next email reminders to be in place 6 months from the day you enter the inspection update.

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Has anyone ever been dismissed from the Preferred Network?

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Not as of today! In everyone's Membership Agreement there is the Preferred Pledge that everyone signs. Breaking this agreement would be grounds for dismissal from the Network. Everyone who has been chosen to be a Preferred Retailer was selected for very specific reasons. We are all in this together, to stand out from the rest, as Jewelry retailers that give trust and assurance and superior customer service to their guests. ONLY a Preferred Jeweler can offer a FREE Lifetime Nationwide Warranty. We believe in creating...

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